WOODCUTTING MACHINES

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WOODCUTTING MACHINES

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COMPLAINT CONDITIONS

1. GENERAL PROVISIONS

The complaint procedure describes the usual business cooperation between the buyer and the seller, the company PROFIX RD, s.r.o., 032 05 Smrečany

Complaints handling: Ing. Vladislav Rudý, e-mail: rudy@profixrd.sk; phone number: 0915 575 289

2. LENGTH OF WARRANTY

The warranty period begins on the day the goods are taken over by the buyer, i. on the date stated in the warranty card. The statutory warranty period is generally 24 months …

3. WARRANTY CONDITIONS

The buyer is advised to check the condition of the shipment together with the carrier immediately upon delivery of the goods …

4. METHOD OF EQUIPMENT OF COMPLAINTS

In the event that the goods are not in accordance with the purchase contract when taken over by the buyer (hereinafter referred to as “conflict with the purchase contract”), the buyer has the right to have the seller bring the item into a state corresponding to the purchase contract free of charge and without undue delay …

5. CONSUMABLES

According to the law, the warranty does not cover wear and tear caused by the normal use of the item and cannot be confused with the life of the product …

6. WARRANTY SERVICE

For goods sold with a longer warranty than 24 months, the so-called free service is provided after the expiry of the 24-month period. In the event of a defect in the goods after a period of 24 months, such goods will be accepted for service and will be repaired or replaced with another piece with the same or better parameters. If neither of these solutions is possible, a credit note will be issued. The seller undertakes to terminate such service within 30 days of receipt of the goods.

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